Worldhost: Principles of Customer Service

What is special about this course?

Worldhost is offered by People 1st, the sector skills council for hospitality, leisure, travel and tourism.

The programme will give you invaluable skills and techniques that are the fundamentals of service professionalism and you will be encouraged to take pride in what you do and where you live.

There is no exam - just participation throughout the day.


Entry requirements

There are no formal entry requirements.

You will learn about:

  • Introduction to Principles of Customer Service workshop
  • Hello and welcome - using and remembering names
  • Working towards WOW - first impressions
  • How effective is your communication - the customer process
  • The power of listening - why handle customer concerns
  • Tourism - it's everybody's business - the value of tourism
  • Now its up to you - 5 key commitments - Going the Extra Mile (GEM)

When you complete the course you will be given your Worldhost Certificate and Badge.

How will I study my course?

  • Part Time
  • Short course

How long will my course last?

1 Day

Where can I study my course?

    • Perth College UHI

Start date

Various start dates are available throughout the year 

To find out more email:



Most full-time students will have their fees paid.

Students on part-time courses may also be eligible to have their course fees waived.


Many of our part-time courses qualify for ITA funding or the Part-time fee grant through SAAS.

See ITA or SAAS for more information.

Is there more information available online?

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Apply for Worldhost: Principles of Customer Service

We are delighted that you are thinking about studying at Perth College UHI. Perth College UHI operates a fair and open admissions system committed to equality of opportunity and non-discrimination. We consider all applications on merit and on the basis of ability to achieve, without discrimination on grounds of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity status, race, religion and/or belief, sex, sexual orientation or socio-economic background. We welcome applications from all prospective students and aim to provide appropriate and efficient services to students with disabilities.

To find out more call 01738 877715 or email