You can raise any concerns you have at the point of first contact ie through your PAT or other relevant college department where we hope it gets resolved quickly.

However it is recognised that there are times when you have not been able to get a query resolved or that you are dissatisfied with the level of service you have been provided with. To support this the College has a Complaints Handling Procedure and all formal complaints are handled through the Quality Department who will investigate your complaint thoroughly and objectively.  To find out more read through the Complaints Handling Procedure. If you feel you want to proceed in submitting a formal complaint then please complete the Complaints Form and submit it to Once we receive your complaint we will contact you to discuss it in more detail and then investigate it on your behalf and provide you with an outcome.

And please use the Comments and Suggestions Form to tell us when something isn’t right or could be improved.


Hands on a laptop keyboard